Shipping policy

Shipping & Delivery

Welcome to xgxog
We’re committed to making your shopping experience smooth and enjoyable. Please review our shipping policy below to understand how we handle orders, delivery timelines, and associated costs. Whether you’re eagerly anticipating your purchase or planning ahead, we’re here to ensure your order arrives safely and on time—so you can focus on enjoying your new items.

Shipping Carriers: USPS, FedEx, DHL, UPS, EMS, Local Post, and others.

SHIPPING & HANDLING

  • Handling Time: 7–10 business days (Monday–Friday)

Transit Time: 5–13 business days (Monday–Friday)


Free Shipping & Fee Rule: Free standard shipping for all orders over $39.99; a flat shipping fee of $10 will be charged for orders under $39.99.


Please note:

  • Most orders are processed and shipped within the time frame provided, but actual delivery time may vary depending on product type and shipping conditions.

  • Some items may require additional processing or delivery time.

  • Delivery Time = Processing Time + Shipping Time (Ships Monday–Friday)

  • In most cases, total delivery time is 10–20 business days from the order date.

We process orders between 9:00 AM and 6:00 PM PT.
If you need your order by a specific date, please contact us — we will do our best to accommodate your request.

RETURN & EXCHANGE SHIPPING

  • For returns/exchanges due to product quality issues or our error (e.g., wrong item, defective product), we will bear the round-trip shipping costs and provide a prepaid shipping label (for eligible regions).
  • For returns/exchanges due to customer reasons (e.g., change of mind, incorrect size/color selection), the buyer is responsible for all return shipping costs, including customs fees and return shipping insurance. The returned items must be in their original, unused condition with all tags/packaging intact.

Incorrect Address

Please ensure that the shipping address provided at checkout is accurate.
We are not responsible for orders delivered to an incorrect address provided by the customer.

If you contact the carrier to reroute or forward the package after it has left our warehouse, we cannot be held responsible if the package becomes lost, stolen, or damaged during transit.

Customer service is our top priority, and we will always do our best to assist you.
If you have any questions, feel free to contact us at: service@gold-crescendo.com